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Refund Policy — Moven

Last updated: May 1, 2026 · Version 2026-05-01

⚠️ IMPORTANT: This platform operates under a NO REFUND policy after subscription activation. Please read this document carefully before subscribing.

1. General Policy

We do not issue refunds once the subscription has been activated, regardless of the reason, including but not limited to: early cancellation, voluntary withdrawal, dissatisfaction with the service, or account inactivity.

2. Rationale

Moven is a digital service with instant access. At the moment you confirm payment, the service is activated and available immediately, so the payment is considered fully executed in accordance with Paraguay's Electronic Commerce Law No. 4868/13 and applicable digital commerce regulations.

3. Subscription Cancellation

Cancelling your subscription does not generate a refund, but:

  • It stops the automatic renewal at the end of the current period.
  • You retain full access to the service until the last day of the already paid period.
  • No additional charges are made after cancellation.

How to cancel:

  1. Log in to your Moven account.
  2. Go to "My Plan" or "Account Settings".
  3. Select "Cancel subscription".
  4. Confirm the cancellation.

4. Exceptions

4.1 Double Charge

If a technical error results in a duplicate charge for the same period, we will process the refund of the duplicate charge within 7 to 14 business days.

4.2 Critical Technical Failure

If the platform experiences a total service outage for more than 72 consecutive hours attributable to Cortexia, a proportional credit for the affected time will be granted, applicable to the next billing period. This does not apply to outages caused by scheduled maintenance or force majeure.

4.3 Unauthorized Charge

If you detect a charge you did not authorize, contact us within 7 business days of the charge date for investigation.

5. How to Request a Review

To request a review for any of the above exceptions:

  1. Send an email to cortexia.py@gmail.com with the subject: "Refund Request"
  2. Include: full name, account email, charge date, and description of the issue.
  3. You will receive a response within a maximum of 48 business hours.

6. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or payment processor. Chargebacks initiated without prior contact with Moven, or those that turn out to be fraudulent or without valid grounds, will result in the permanent suspension of your account, with no possibility of appeal.

7. Contact

For payment and refund inquiries:

  • Email: cortexia.py@gmail.com
  • WhatsApp: +595983133482
  • Legal Name: Alberth Yuri Lazzarotto Lauer
  • RUC: 5738147-0
  • Operated by: Cortexia — Santa Rita, Paraguay